We keep all customer information confidential. By providing your personal information to us, you grant us permission to use and store such information. We are committed to protecting and respecting your privacy. We, in turn, will use our best efforts to keep such information safe and secure. Not surprisingly, your information is stored through our data management system. Your information can only be accessed by those who help manage that information and by using Simplero you are granting us that right.

We don’t sell or share that information with anyone, other than trusted third-party data processing vendors who process that data on our behalf, and also promise to keep it confidential. We only collect the information we do in order to provide the service and so we can contact you about changes to that service. You have the right to access, update, or delete your personal data. You may email us directly at support@simplero.com. We will promptly process such requests in accordance with applicable laws.

We may send marketing messages to you if you have okayed that. You can opt-out of receiving marketing communications from us at any time. Simply follow the unsubscribe instructions in any marketing email we send you.

We may disclose personal information if required to do so by law or in the good-faith belief that it is necessary to (a) comply with legal process served on us, our partners, sponsors, investors, or affiliates; (b) protect and defend our rights or property or those of our customers; or (c) to protect the personal safety of our users or the public. Otherwise, we try our best to keep your information safe and secure.

To use Simplero, you will be given a username (Simplero ID) and password. Keep that info confidential because you are responsible for all activities that occur under your password or account. Please tell us immediately of any unauthorized use of your password or account or any other breach of security. Help keep Simplero safe. You may also enable two-factor authentication for your Simplero ID, which increases security significantly.

Note that whenever you voluntarily make your personal information available for viewing by third parties online, such as on blogs, message boards, emails, or in chat areas, the information you share also can be seen, collected and used by third parties, and therefore, we cannot be responsible for any use of the information that you voluntarily share. Same goes with your password. Don’t share it with others.

Our product is not designed to store sensitive information about people, though we cannot prevent people from entering such information themselves, nor can we prevent our customers from collecting such information. We assume no liability in the case that sensitive personal information is stored in our system without the written consent of our Chief Executive Officer.

Data being processed and your rights

We process basic data such as name, email, phone number, and other similar non-sensitive information given to us by people themselves, or given to us by our customers, who certify that they’ve gotten that information legitimately.

We also collect any messages you send us through the platform (such as user feedback and support tickets), We use this information to operate, maintain, improve and provide the features and functionality of the service to you, to correspond with you, and to address any issues you raise about the service.

If you choose not to provide your personal information to us, you may not be able to access or use our Service or your experience of using our Service may not be as enjoyable.

We may directly collect or generate certain information about your use of the service (such as user activity data) for data analytics and to help us measure traffic and usage trends for the service. We also store incidental information, such as IP addresses and clicks on links in emails or, in some cases, visits to websites.

We are processing this data in order to send you emails or text messages that you have requested, and to make offers for products that you are likely to be interested in. This data is also used to provide you with the best Customer Support and send you notifications regarding your account or updates on our service.

We process your information via our sites, databases, and 3rd party tools like AI software, in order to provide your Services, make offers, learn your user behavior or preferences, collect themes from your and our customer's interactions, requests, emails, recordings, calls and other in order to do business.

As the tools for marketing constantly evolve, you should assume we will have other providers and code on our sites and Services that will gather data on your usage and who you are; and by using our Services you understand this and agree to our data collection and use as described herein.

You may of course at any point request that we stop sending you more information, or that we delete the information that we have on you.

We are storing that information in the Amazon Web Services (AWS) cloud, as well as sharing it with SendGrid or Amazon SES for sending emails, and Twilio for sending text messages. This is necessary to fulfill the purpose of our platform and enable our customers to provide their own services. Your information may in some cases end up with Sentry, which we use for tracking errors on the platform. Whether or not these third parties share information with others is beyond our control and covered by their privacy policies.

Use of Information:

We may use the personal information collected through our Services to:
Operate and improve our Services;
Send you recommendations, advertising or promotional materials;
Provide and deliver the Services or other services you request, process transactions, and send you related information;
Send you technical notices, updates, security alerts, and support and administrative messages;
Respond to your comments, questions, and requests and provide you with requested customer support;
Enable you to participate in 3rd party promotions, including trials or other bundled offers exclusive to our users, and to help us and our marketing partners to measure the effectiveness of our or their promotions.
Monitor and evaluate trends, usage, and activities in connection with our Services;
Secure our systems, prevent fraud, and help us to protect the security of your account;
Prevent, detect, and investigate potentially prohibited or illegal activities and to enforce our terms and policies;
Personalize and improve the Services, and provide content, communications, or features that match users interests;
Link or combine with other information we obtain from third parties to help understand your needs and provide you with better service.

You have a right to access your personal data and you may ask us to delete your information or object to the processing of your personal data at any point. You can do so by submitting a Support Ticket via support@simplero.com. You can also send your physical mail to us at: 228 Park Ave S, Suite 92530, New York, NY 10003.

We will always provide you with clear choices regarding the collection, use, and disclosure of your personal data. Your decisions will not impact your ability to use our service, and we will respect your preferences to the greatest extent possible.

Following a dispute resolution process, if a complaint remains unresolved, customers may refer the matter to the U.S. Federal Trade Commission (FTC), which has investigatory and enforcement powers under the DPF.

In certain circumstances, customers may also invoke binding arbitration to address complaints about Simplero’s compliance with the DPF Principles. Arbitration will be administered by the EU Data Protection Authorities (DPAs) or UK Information Commissioner’s Office (ICO). The arbitration costs will be covered by a fund to which Simplero contributes if arbitration is invoked.

Our organization is subject to the investigatory and enforcement powers of the FTC. Under certain conditions, customers may invoke binding arbitration to resolve complaints if other dispute resolution processes do not lead to satisfactory results. Details on the arbitration process and how to invoke it are available through the EU Data Protection Authorities (DPAs) or UK Information Commissioner’s Office (ICO).

Protection of Reverse the Aging Process (RTAP) and others: Simplero, RTAP and its service providers may disclose and otherwise use your personal information where we or they reasonably believe such disclosure is needed to (i) satisfy and applicable law, regulation, legal process, or governmental request; (ii) enforce applicable terms of use, including investigation of potential violations; (iii) detect, prevent, or otherwise address illegal or suspected illegal activity, security, or technical issues; or (d) protect against harm to the rights, property, safety of GrowthDay, our users, or the public, as required or permitted by law.

GDPR — Residents of the European Economic Area

We keep our data records until they’re explicitly deleted, either because someone asked us to be forgotten, or because a Simplero account was closed.

We store them in a database running behind several layers of security.

In the event that we discover a data breach, we will promptly communicate about it on status.simplero.com.

We provide the representations and information in this section in compliance with European privacy laws, in particular the European General Data Protection Regulation (GDPR). If you are a visitor from the European Territories (including the European Economic Area, Switzerland, and the United Kingdom), our legal basis for collecting and using the personal data described above will depend on the personal information concerned and the specific context in which we collect it.

We will normally collect personal data from you where the processing is in our legitimate interests. In some cases we may collect, and process personal data based on consent and to deliver the content or services you've requested, earned or purchased.

EU data subjects have certain rights with respect to your personal data that we collect and process. We respond to all requests we receive from individuals in the EEA wishing to exercise their data protection rights in accordance with applicable data protection laws.

Children Age 13 and Under

Services of Reverse the Aging Processes are not marketed to or directed at children under the age of 13 and we do not knowingly collect personal information from children. We recognize the special obligation to protect personally identifiable information obtained from children and we may seek to identify or remove accounts or information from children under the age of 13.

We encourage parents to go online with their kids. Here are a few tips to help make a child’s online experience safer:

Teach kids never to give personal information, unless supervised by a parent or responsible adult. Includes name, address, phone, school, etc.

Know the sites your kids are visiting and which sites are appropriate.

Look for Website privacy policies. Know how your child’s information is treated.

Check out the FTC’s site for more tips on protecting children's privacy online.

If you’re a parent or legal guardian of a child who is under 13 (or an age limit determined in a specific country as relevant) who has provided personal data to us, please contact us. We'll take reasonable steps to investigate or delete the personal data or account of the child.

Data Privacy Framework

Powerful Through Grace Inc (dba Simplero) complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF, as set forth by the U.S. Department of Commerce. Powerful Through Grace Inc (dba Simplero) has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union and the United Kingdom in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF.

If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) Program, and to view our certification, please visit https://www.dataprivacyframework.gov/

In compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF, Powerful Through Grace Inc (dba Simplero) commits to cooperate and comply with the advice of the panel established by the EU data protection authorities (DPAs) and the UK Information Commissioner’s Office (ICO) with regard to unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF.

In compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF, Powerful Through Grace, Inc commits to resolve DPF Principles-related complaints about our collection and use of your personal information. EU and UK individuals with inquiries or complaints regarding our handling of personal data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF, should first contact Powerful Through Grace, Inc. at: support@simplero.com.

Powerful Through Grace, Inc. has further committed to cooperate with the panel established by the EU data protection authorities (DPAs) with regard to unresolved complaints concerning data transferred from the EU.

Our organization is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).You may, under certain conditions, invoke binding arbitration.

We are required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may be liable in cases of onward transfer to third parties.

We began following the Privacy Policy rules on April 1, 2018.

To learn more about the Data Privacy Framework (DPF) Program, and to view our certification, please visit https://www.dataprivacyframework.gov/

Anonymous data collection and use

To maintain our website’s high quality, we may use your IP address to help diagnose problems with our server and to administer the website. Your IP address is the number assigned to computers connected to the Internet. This is essentially "traffic data" which cannot personally identify you – it is all anonymous – but it is helpful to us for marketing purposes and for improving our services.

Whenever in the course of sharing information, we transfer personal information to countries within the European Economic Area or other regions with comprehensive data protection laws, we will ensure that the information is transferred in accordance with this Privacy Policy and as permitted by the applicable laws on data protection. If we ever get this wrong, let us know.

Use of “cookies”

We may use the standard “cookies” feature of major web browsers. Cookies are small pieces of data stored on your computer that contain information about the user. We do not set any personally identifiable information in cookies, nor do we employ any data-capture mechanisms on our website other than cookies.

Cookies help us learn which areas of our website are useful and which areas need improvement. You can manage your cookie preferences at any time through your browser settings. Most browsers allow you to block or delete cookies, though this may impact your user experience on our site.

Cookie information is only used when communicating with users as per their indicated preferences and as needed for service-related communications. Third party content that may be displayed on our site may also contain their own cookies, but we have no access to or control over any information collected by third parties through our website.

What are cookies and pixels? A cookie is a small text file stored on a user’s device that may later be retrieved by a web server from the device. Cookies allow web servers to do certain things like remember the items you placed in a shopping cart or that you are logged in. Some cookies let us and service providers keep track of our website users’ browsing activities and connect certain activities into a session. A pixel is a very small image that may be found within web pages and emails that requires a call to our servers in order for the pixel to be rendered in those web pages and emails—this call provides information about your device and visit. We use pixels to learn more about your interactions with email content or web content, such as whether you interacted with ads or posts. Pixels can also enable us and third parties to place cookies on your browser.‍

Are there different types of cookies? Cookies typically are classified as either session cookies or persistent cookies. Session cookies disappear from your device or browser when you turn off your device. Persistent cookies remain on your browser even if you turn off your device. We use both persistent cookies and session cookies.

First-party cookies that we can set:

Name

Purpose

Explanation

simplerosession_id

Strictly necessary

Stores info on what you are currently doing on the site (e.g. a purchase)

simpleroautologin

Strictly necessary

Enables cross-domain logins

simplero_hide_welcome_back

Preferences

Controls whether a "Welcome back" message shows for logged in users.

(number)-shown

Preferences

Controls whether a given pop-up modal shows.

simplero_object_id

Preferences

Passes in information on the current context when coming from pages hosted by third parties.

affiliate_id

Statistics

Remembers which affiliate directed you to the site.

affiliate_for_program-(number)

Statistics

Remembers which affiliate directed you to the site.

blog_post_(number)

Statistics

Remembers whether you’ve seen a blog post already.

message_(number)

Statistics

Remembers whether you’ve seen a message already.

landing_page_(number)

Statistics

Remembers whether you’ve seen a landing page already.

(number)_converted

Statistics

Remembers if you completed an action on a modal pop-up.

simplero-utm-params

Statistics

Passes in traffic source information when coming from pages hosted by third parties.

simplero-last-referring-site

Statistics

Passes in traffic source information when coming from pages hosted by third parties.

No guarantees

We pride ourselves on excellent and prompt customer service. We try to ensure that website availability is uninterrupted and that transmissions will be error-free. However, we cannot guarantee that your access will not be suspended or restricted from time to time, including to allow for repairs, maintenance or the introduction of new facilities or services. We, of course, try to limit the frequency and duration of any suspension or restriction because we want you to use Simplero as often as possible.

We take every precaution to protect your and your customers’ information. When you submit information via Simplero, we do have security measures in place to prevent the loss, misuse, and alteration of the information that is obtained from you and your customers. However, due to the nature of the Internet, we cannot completely ensure, warrant or guarantee the security of any information transmitted to us or through our services. Submitting information is done at your own risk.

Your acceptance of these terms

By using our website or Services, you accept the policies and restrictions set forth in this Privacy Policy. If you do not agree to this policy, please do not use the website or the Services.